TVA Complaint Resolution Process - Sheffield Utilities

TVA Complaint Resolution Process

TVA provides regulatory oversight for your local power company’s rates and service practice policies.

If you have an issue or complaint that you have not been able to resolve with your local power company, TVA’s Complaint Resolution Process may be able to help.

There are three ways to begin the process:

  • Online at: www.tva.com/complaintresolution
  • E-mail at: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Call the TVA Regulatory hotline at 1-888-289-8409

Our mission is to support our community. We are committed to provide prompt, safe, clean, reliable utilities at the lowest cost possible to serve the best customers in the world.

Sheffield Utilities
300 N Nashville Ave
Sheffield, Alabama 35660

Phone: 256.389.2000

Report an Outage: 256.389.2478